Returns and Refunds
Customer satisfaction is our top priority as always and we strongly believe in product quality. We assure you to deliver top quality products only. Our dedicated Quality Control Team will inspect your items prior to shipping. However, you do need to carefully and accurately check your size before buying. Please refer to the detailed size charts on the product page before placing an order.
* Note. Please be advised that a production fee will be charged if you are requesting a size replacement for more than 1 size up or 1 size down. This is why we highly recommend you looking at our sizing chart before placing your order. Also, a return shipping fees will be applicable if you ordered wrong product or wanted to replace the product after an item is dispatched.
Cancel Or Modify Order
For any cancellation or modification, Please contact our customer service at firstname.lastname@example.org within 24 hours of placing an order
Damaged & Flawed Items
At Eccentric You, we always make sure of product quality and accuracy of the order. Our dedicated Quality Control Team will inspect your items prior to shipping. However, it may happen that you receive a damaged item, poor-quality printing, or incorrect product. It is highly unusual, But' if it is the case, we guarantee a 100% satisfaction by offering a free replacement order or a refund on the affected items.
In case it happens with your order, please contact our customer support team within 7 days of receiving your order and send us a clear photo of your item with a brief description of the issue. Depending on the issue we will send you a replacement order or a refund.
There might be slight difference in actual color of the product due to different screen resolutions and product photography lighting. Items are not eligible for refund or exchange for minor color difference.
We try our best to deliver the items in perfect condition, but the item passes through various logistic processes and mediums, so there might be slight difference in the shape of few items which are of soft texture. But usually those changes can be reversed easily. Unfortunately items affected by these changes are not eligible for refund.
Note that for refunds, it takes 5-10 business days to process the payment depending on your bank and payment method.
Order Not Received
If you haven't received your EccentricYou order 45 days after having ordered, please contact our customer support team via email at email@example.com or use the contact page on our website. We will be happy to help you.
You can return the items within 7 days of receiving your order. Please first contact us at firstname.lastname@example.org to discuss the concern regarding the product return. Please do not initiate any return process before contacting us.
Return Eligibility Criteria
1.You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.
2.The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except bags, scarves and belts). We cannot offer refunds on cosmetic if the hygienic seal has been broken.
3. Only regular priced items are eligible for returns/ refunds, unfortunately SALE items cannot be refunded.
4. Return shipping fees will not be covered in the refund amount.
5. We try our best to process, pack and ship your order in timely manner however, there are certain logistic factors which we cannot control. Shipping delays will not be considered as a reason of return. We will refund the full amount if you haven't received your order within 60 days of placing an order.
6. In Case of Buy One Get One sale, if you return any one of the item for any reason (other than damaged or wrong product delivered), the remaining item will not be eligible for discount and refund amount will be adjusted accordingly.
Please contact our customer service team at email@example.com for any other issues with your purchase, and it will be our pleasure to assist you.