Returns and Refunds
At Eccentric You, all we care about is your satisfaction and that's why we have been providing one of the best customer services in the industry to our valued customers since our inception.
Though we try our best to meet up to your expectations but there are some exceptions where you might want to return your purchase and we truly understand that.
You can initiate your return request within 30 days of getting your order. Please first contact us at email@example.com to discuss the concern regarding the product return. Please do not initiate any return process before contacting us.
Only regular priced, received damaged, or not as described items can be fully refunded back to the original payment method!
In case if you receive incorrect or damaged product, please contact us within 3 days of receiving an item in order to be eligible for a refund.
Our dedicated Quality Control Team will inspect your items prior to shipping and we assure you to deliver the finest quality product with correct measurements. But, in case if you received a product with an incorrect size, please get in touch with us and we will try to resolve the issue at the earliest.
* Note. Returns due to size issues are subject to all standard returns policies and procedures.. This is why we highly recommend you look at our sizing chart before placing your order. If you are not sure about what size to order then, please contact us and we will help you out.
Cancel Or Modify the Order
For any cancellation or modification, Please contact our customer service at firstname.lastname@example.org within 24 hours of placing an order.
Refunds are processed within 3-5 business days after your item(s) are received at our Return Center. Once your return is fully processed, we will issue you store credit to your Eccentric You account for use on a future purchase. Store credits never expire and can be used at any time.
Order Not Received
If you haven't received your order 30 days after having ordered, please contact our customer support team via email at email@example.com or use the contact page on our website. We will look into the issue right away and try to resolve it at the earliest.
Return Eligibility Criteria
1. You can only return items that are unworn, unwashed, and undamaged, and have the original tags attached and the original packaging.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except bags, scarves, and belts).
3. Only regular-priced items are eligible for returns/ refunds, unfortunately, SALE items cannot be refunded.
4. Return shipping fees will not be covered in the refund amount.
5. We try our best to process, pack and ship your order in timely manner however, there are certain logistic factors that we cannot control. Shipping delays will not be considered as a reason for return. We will refund the full amount if you haven't received your order within 60 days of placing an order.
6. In Case of Buy One Get One sale, if you return any one of the item for any reason (other than damaged or wrong product delivered), the remaining item will not be eligible for discount and refund amount will be adjusted accordingly.
Please contact our customer service team at firstname.lastname@example.org for any other issues with your purchase, and it will be our pleasure to assist you.