FAQs

1. What are your shipping times?

Please allow 7-13 Business Days for delivery within USA and UK after your order is shipped. 

For countries other than USA and UK, it could take up to 8-15 Business Days for the delivery once the order is shipped. 

It generally takes 2-4 business days to process, pack and dispatch your order.

Please check our shipping policy page for more detailed information about shipping and delivery. 

2. Is my order delivery free?

Yes, we have a free shipping policy on all orders 

2. Do you ship worldwide?

Currently we are serving the countries including United States, United Kingdom, Canada, France, Australia, Spain, Germany, Italy, Sweden, Netherland and Belgium. 

3. What is your return and refund policy?

You can return the items within 7 days of receiving your order. Please first contact us at support@eccentricyou.com to discuss the concern regarding the product return. There are certain customized products which can not be returned, But your happiness is our priority and we will find a solution to make sure you are satisfied. Please contact our customer service team for any other issues with your purchase, and it will be our pleasure to assist you.

4. How can I track my order?

We will send you the tracking number once we ship your order. You can check the tracking info on our "track your order" page using that tracking number. 

5. Can I change my order details once the order is placed? 

Yes, you can contact us within 24 hours after placing an order if you would like to change the details of your order.

6. I am not sure about my size, what do I do? 

Kindly refer to detailed sizing guide available on the product page. If you still are not sure about your size, please get in touch with us and out team will guide you further.